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Archive for July, 2007


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AirAsia’s Dato’ Tony Fernandez Promises To Resolve Problems Faced By Disabled Persons

Friday, July 20th, 2007

The Barrier-Free Environment and Accessible Transport Group (BEAT) met with AirAsia Group Chief Executive Office Dato’ Tony Fernandez this morning. 16 representatives from various NGOs attended the meeting that resulted from the protest at LCCT-KLIA. From the word go, Datuk Fernandez informed us of his airline’s plans to remove many of the barriers and conditions that are preventing disabled persons from flying with AirAsia.

Group photo of BEAT members with AirAsia GCEO Dato' Tony Fernandez
Group photo of BEAT members with AirAsia GCEO Dato’ Tony Fernandez.

For starters, AirAsia has agreed to purchase 2 ambulifts – one for LCCT-KLIA and the other for Kota Kinabalu Airport. No charges will be imposed for the use of the ambulifts. All aircrafts will be equipped with aisle chairs. Toilets will be equipped with handle bars for people who need to use it.

AirAsia GCEO Dato' Tony Fernandez presenting the cap to BEAT Coordinator Christine Lee
AirAsia GCEO Dato’ Tony Fernandez presenting the cap to BEAT Coordinator Christine Lee.

Representatives from BEAT were invited to sit in an advisory panel within AirAsia to give recommendations on issues relating to the handling of disabled passengers and acquisitions of equipment for such purposes, and also to provide training for airline staff assisting disabled persons.

The cap that AirAsia GCEO Dato' Tony Fernandez sealed his commitment to resolved issue brought forward by BEAT
The cap that AirAsia GCEO Dato’ Tony Fernandez sealed his commitment to
resolve issue brought forward by BEAT.

Overall, BEAT members were optimistic that we will be able to see changes in how AirAsia deals with disabled persons soon. I played the devil’s advocate and told Dato’ Fernandez that I was sceptical and is still sceptical if issues will be resolved soon until I see the end results.

Assistant BEAT Coordinator Peter Tan with AirAsia GCEO Datuk Tony Fernandez
Assistant BEAT Coordinator Peter Tan with AirAsia GCEO Dato’ Tony Fernandez.

This was because of the bad experiences with RapidKL who made promises that were never delivered and also the empty assurances given by various ministers to resolve the issues that we are facing. Nevertheless, his sincerity in coming to meet us personally was a first positive step.

AirAsia GCEO Dato' Tony Fernandez poses sportingly with Grace holding one of the banners that was used during the protest at LCCT-KLIA
Dato’ Tony Fernandez poses sportingly with Grace holding one of the banners
that was used during the protest at LCCT-KLIA.

To show his personal commitment that he will work towards sorting out the problems that disabled persons are facing with AirAsia, Dato’ Fernandez autographed the cap that he was wearing and presented it to BEAT Coordinator Christine Lee. The meeting ended in a jovial note. BEAT looks forward to seeing Dato’ Fernandez fulfilling all the promises that he made to us this morning.

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The Electric New Paper - July 19, 2007: 40 stage airport protest against AirAsia

Thursday, July 19th, 2007

ELECTRIC NEWS
40 stage airport protest against AirAsia
Why no access for disabled?
July 19, 2007

ITS tagline is ‘Now Everyone Can Fly’.
Click to see larger image


One of 40 protesters are asking not only AirAsia but also Malaysia Airport Holdings to make provisions for disabled passengers. — Picture: GUANG MING DAILY

But, on Monday, budget carrier AirAsia came under fire from a Malaysian transport access group for not having facilities for disabled people to board its flights, reported The New Straits Times.

About 40 members of Barrier-free Environment and Accessible Transport Group (Beat) staged a peaceful protest at the Kuala Lumpur International Airport Low-Cost Carrier Terminal after one of them was unable to book a ticket online.

Mr Peter Tan said he could not tick the box confirming he did not require special assistance on the AirAsia website.

HAVE TO BE ABLE TO WALK

‘I couldn’t proceed because of it. And each time I contacted the call centre, I was told: ‘If you can’t walk. then we can’t take you. It is company policy’,’ he said.

Mr Tan, who is Beat’s assistant co-ordinator, said the AirAsia operator at the call centre informed him that if he could not manage the steps of the airplane by himself, he had to bring someone along to help him.

‘Even so, it will still be impossible for us as our carer can’t possibly carry us onboard,’ Mr Tan added.

Beat co-ordinator Christine Lee said there must be some mechanism AirAsia could use to lift passengers up to the aircraft, similar to those used to load luggage and food.

Ms Lee said AirAsia should provide facilities for passengers who are immobile and those with limited mobility.

The group is calling on Malaysia Airports Holdings to ensure all new and old airports are equipped with facilities to improve accessibility for the disabled.

An AirAsia spokesman declined to comment on the matter.

In January, The New Paper reported a similar incident involving another no-frills airline.

An Indonesian family wasn’t allowed to board a Valuair flight in Singapore on 23 Dec last year as their daughter was wheelchair-bound.

A Valuair spokesman said the policy was in place because passengers had to climb steps to get to the plane. There was no aerobridge in operation for that flight.

Another low-cost carrier, Tiger Airways, was also in the news last year after an Australian family wasn’t allowed to board a flight because of their wheelchair-bound daughter.

The airline has since announced measures to help wheelchair-bound passengers.

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Dustyhawk :: Broken Mirror - Blogathonning for UNICEF

Thursday, July 19th, 2007

Fellow blogger and good friend Serge Norguard never fails to use his blog for a good cause whenever there is one. For all the 2 years that I have known him, he has participated in the Blogathon – a global marathon of bloggers blogging straight for 24 hours to raise money for the charities of their choice. This year is no different for Serge. He is chipping in his effort for UNICEF again.

This is how it works. Serge blogs every 30 minutes for 24 hours non-stop. He has pledged to write at least 48 entries or more in that period. This is no mean feat. In the years that I have been blogging I have never even achieved 48 entries in any single month. For his effort, all he asks is that you donate generously to the charity of his choice. Every little bit helps. I am pledging USD20. Please support his commendable effort. More information in his blog Dustyhawk :: Broken Mirror.

50 Posts to Independence - Post No. 8

Wednesday, July 18th, 2007

Palmdoc tagged me to participate in the 50 Posts To Independence project initiated by Nizam Bashir. Here it goes:

Come Merdeka, patriotism will be the word that politicians throw around to make us feel guilty that we are not doing enough for our beloved Malaysia. But are politicians themselves doing enough? Patriotism is not only about flying flags on this significant occasion. It is about building a nation where everyone can enjoy the fruits of success from the progress and development of the country.

For the past 23 years, I have seen the tremendous growth achieved by our country from my wheelchair. The construction of the Penang Bridge was completed shortly after I became a quadriplegic. Proton Saga, the first national car, was launched around the same time. Now, we have the Petronas Twin Towers - one of the tallest buildings in the world. We can also travel with relative ease the entire length of the peninsula from Bukit Kayu Hitam in the north right up to the Johor Causeway in the extreme south on the North-South Expressway.

As a nation, we have gone far from that fateful day on October 15 1984 when I dived into a swimming pool, broke my neck and became paralysed from chest down. From that point on, I had to learn to live again, very much like a baby who has to learn everything from scratch. However, a baby born on the same day that that my life took a tragic turn would have graduated with a degree, be gainfully employed and living life to the fullest.

On the other hand, my life has stood still since. The journeys outside my home are always fraught with barriers. There is no public transport to take me to places that I need to go. Many buildings, walkways and other public amenities are not accessible. 23 years ago it was like this. 23 years later it is still the same. While the nation has moved on by leaps and bounds, I am still stuck at the starting line.

This predicament is not unique to me alone. Disabled people all over Malaysia are in the same situation – marginalised, ignored and discriminated against. Something is not right somewhere when disabled people have to go to the streets to protest injustices perpetrated against them. Glaring examples are the demonstrations against RapidKL and Air Asia for ignoring the transportation needs of disabled people. We have to resort to this because things seldom work out through polite dialogues behind closed doors, be it with the government or service providers.

It is sad that we are driven to vent our frustrations this way. Whose failure is it that after 50 years of the nation’s independence, we, the disabled people of Malaysia, are still struggling to gain ours? We are neither asking for sympathy nor charity. We are neither asking for privileges nor special treatment. What we want are opportunities to be part of the society that we live in.

We want to get an education. We want to get employment that commensurates with our skills. We want to make friends. We want to fall in love and get married. We want to own a house we can call home. We want to have children. We want to enjoy leisurely strolls in the park. We want to enjoy movies and concerts. We want to travel and see the world. We want to be citizens who can contribute meaningfully to the growth of the nation. Those are the aspirations of everyone in Malaysia, disabled people included. Unfortunately, we are not able to enjoy many of those.

There is a need to change the mindset that disability is the cause of the problems that disabled people are facing in society today. If we look into it hard enough, we will realise that attitudinal barriers are the main factors why people are disabled. There are still widespread misconceptions that facilities for disabled people are extras, privileges and incur additional expenses to be included. What these people fail to see is that such accessible facilities benefit everyone including senior citizens, pregnant women and adults with prams, among others.

The most distressing part of this is that the government is not taking a proactive approach to the resolve it. Why is there a need for protests by disabled people to move the government into action? And these also are done on a piecemeal basis. When we protested against RapidKL, the government told the bus operator to look into the needs of disabled people. When we protested against Air Asia, the government asked the airline to resolve the issue. Looking at the way the government is handling these issues, disabled people will still be protesting against discrimination come the next 50 years.

Resolving disability issues are not only about building ramps and toilets and running an accessible public transport system. Those are only small pieces of the bigger picture. To resolve the problems faced by disabled people, there is a need to mainstream disability. There is a need to view disability as society’s problem as a whole rather than the exclusive problem of the minority.

Some people are born disabled. Some people become disabled in mid-life from accidents and diseases. Some people become disabled due to old age. No one can be certain that they will never become disabled. No one can be certain that their loved ones will never become disabled. Therefore, this is an issue that everyone should be concerned with. This is an issue that the government who cares for the wellbeing of the people who elected them should be concerned with.

My Hari Kemerdekaan wish is to see that the rights and dignity of disabled people in Malaysia are respected according to what is stipulated in the United Nations Convention on the Rights of Persons with Disabilities. Some of my disabled friends have waited 50 years to see changes only to be disappointed by the lack of improvement in the overall system where mainstreaming disability is concerned. I hope disabled people of my generation do not have to wait in futility for that long to see changes. And I hope our patriotic Yang Berhormats will not only encourage us to display the Jalur Gemilang during Hari Kemerdekaan but find that spark of conscience in their hearts to do what is right so that no one is left behind when our country becomes a developed nation in 2020.

I am tagging Sashi. Here’s the baton, mate!

Here are the posts in this project so far:

50, 49, 48, 47, 46, 45, 44, 43, 42, 41, 40, 39, 38, 37, 36, 35, 34, 33, 32,31, 30, 29, 28, 27, 26, 25, 24, 23, 22, 21, 20, 19, 18, 17, 16, 15, 14, 13, 12, 11, 10, 9, 8, - this is it.

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Bernama - July 16, 2007: MAS, AirAsia To Be Asked To Waive Special Aids Fee

Tuesday, July 17th, 2007
July 16, 2007 20:33 PM

MAS, AirAsia To Be Asked To Waive Special Aids Fee

KUALA LUMPUR, July 16 (Bernama) — Malaysia Airlines (MAS) and Air Asia are to be asked to do away with the fee imposed for the use of special aids such as wheelchairs by physically challenged people.

A fee of RM12 is imposed currently for the use of a wheelchair, Deputy Transport Minister Datuk Seri Tengku Azlan Sultan Abu Bakar said when winding up debate on the Carriage By Air (Amendment) Bill 2007 in the Dewan Negara today.

Several senators had brought up the matter, saying it was unfair to impose the fee.

The bill was approved. The senate also passed the Malaysian Qualifications Agency Bill 2007.

The Dewan Negara will sit again tomorrow.

– BERNAMA

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