From what I know, PappaRich is a franchise so the Ipoh outlet may not be owned by the same owner as the MidValley outlet. Actually, probably not since each franchise costs RM1.2 million. With all that money spent on getting the franchise, no more left for staff training.

Peter:
I expect a certain standard of service from such eateries. After all, I am paying a premium for the food. If they can’t go the last mile in providing decent service, they are surely going to turn away a lot of customers.

The waitress deserved what she received.Everyone thinks that making an apology is the end all and be all.Well it is not.Ignoring the customer despite numerous requests is serious and any normal person would be very upset.

And we certainly don’t frigging need anyone passing judgement in a condescending tone to another on the art of forgiveness when we know full well the hypocrisy of the statement and the person.

I am as peeved as you are Pete.The waitress deserved the tongue lashing and the restaurant needs to be informed of the poor standard of service.They have just lost a few customers.If i ran the establishnment, i would certainly appreciate feedback like this and see where i can improve.This affects my bottomline.

Have a good year!!

Peter:
You are right. Apologies do not make it right until the food are served and the customers are happy. In that particular case, the apologies did nothing to satiate my hunger. And like I told her, a hungry man is an angry man. You have a good year too!

Hope to see you in July, Peter – between July 18th and 6th August.

Peter:
I hope to see you too. Do let me know your plans here. Gong xi fa cai to you!

Peter:
I like that song!

These outlets are manned by foreigners without proper training nor experience in good customer service and naturally the outlet managers must be a local. Now, isnt our local F&B service levels already in the slumps? Well, bapa borek anak rintik lor..

Another thing that I dont like is their price level. I think its a bit steep. Food is so-so and I am very certain it was prepared by a foreigner – they didnt grow up eating dried mee or even curry laksa so I cant blame.

These F&B joints have to resort to foreign manpower because our local youngsters busy waiting to strike it rich, just to divert a little bit here. Too many Seminar Jutawan happening around poisoning fresh and naive minds learning how to be a millionnaire when in actual fact they dont even know how to answer the phone correctly, or even operate the photostat machine – they dont know what its like being a salaried employee.

It is a chain reaction la. What our G doing now for the young is slowly and surely leading them to the dumps. At the end of the day, we are killing ourselves in every sense and that leads us to bad service like your story, Pete.

Peter:
If you know of any Seminar Jutawan that really works, please do share. I share your sentiments about local food being prepared by foreigners. No wonder a lot of the hawker food are losing their unique flavours.