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Archive for the 'Building Manager From Hell' Category



The Fiefdom of Taman Pekaka

Monday, April 25th, 2005

Someone asked me why I got an apartment on the twentieth floor when I am on a wheelchair. It would have been easier to be evacuated had I stayed closer to ground. Being severely paralysed, I will always need assistance. When Peter and I decided to get our own abode, we chose to stay close together so that he could help me should the need arise. The only units left were on the high floors. That is the why to it.

That is beside the point anyway. People living in high floors do get old. People staying on the twentieth floor do get into accidents and become disabled. I am not the only person in the four apartment blocks here using a wheelchair. There are aged residents here who have problems with mobility too.

With two temblors occurring back to back in recent months, there is an urgent need to have proper contingency plans to evacuate people living in high rise buildings. We all breathed a sigh of relief when cursory inspection did not indicate that the structural integrity of these buildings was compromised. Nevertheless, how certain are we that the next earthquake may not bring some of these skyscrapers down?

High rise fire is a real danger too. Several have occurred here. What infuriates me most is that fire engines were not provided with quick and easy access into premises. Cars and motorcycles were allowed to be parked in such ways that they obstructed the free movement of these heavy vehicles. The access to the pump house is obstructed by a motorcycle shed that was built without approval by the MPPP.

Verbal complaints to the building manager cum developer fell to deaf ears. Written complaints garnered no response either. What recourse do the residents of high-rise buildings have? We certainly can draw up our own contingency and evacuation plans. However, without the cooperation of the building manager we can achieve little.

It is difficult to comprehend why such important aspects of safety are overlooked and ignored while large sums of our sinking fund money were invested in unit trusts without our knowledge. I do not want to speculate whether this is legal or they have the right to utilise the sinking fund for such purposes. Police reports have been made. The Pengarah Tanah dan Galian has been notified. No action has been taken by either.

It is truly disgusting to see the building manager disregarding pertinent issues like these while at the same time do things that are only beneficial to themselves. They treat the premises here as if it is their fiefdom. They reserve car parks in the common area for themselves. They construct structures without the approval from the relevant authorities. They utilise large amounts of common funds without seeking the approval from apartment owners. It makes one wonder who the building manager is serving. In the meantime, all we can do now is to pray that nothing unpleasant will happen here that needs evacuation.


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Mack Zulkifli, after listening to my plight, has taken up the cause. Today he posted Malaysia, do we care enough? in his blog to highlight my problems in getting the building manager to draw up an evacuation plan. He has made a banner to support this effort in getting the people concerned to draw up an proper evacuation plan for the disabled. It is heart-warming to know that I am not alone in this fight. This fight is not for me alone. It will benefit a lot of other high-rise dwellers who are in need of assisted-evacuation. Do we need to read news about people like me dying before someone in position of authority decides to do something?

Below is the letter that I sent to the building manager cum developer dated March 30, 2005. It was copied to Tan Sri Dr. Koh Tsu Khoon, Chief Minister of Penang, YB Goh Kheng Sneah, State Assemblyman for Batu Uban, Pengarah Jabatan Bomba dan Penyelamat, Pengarah Tanah dan Galian, Pengarah Bangunan-Bangunan MPPP and the Chairman of the Residents Association here who incidentally is my cousin Peter.


I am disappointed to note that you have not seen it fit to ensure the safety of all the residents of Block 31A, B, C & D. I have not received a reply to my letter dated 10 August 2004. It was only after a follow-up letter from the Persatuan Penduduk-Penduduk dated 17 September 2004 that you replied asking them to liase with the relevant authorities to organise fire drills and such.

We have suffered two earthquakes within three months. On both occasions your guards were at a loss at what action they should take. Without a proper plan for evacuation, all lives staying within the premises here were at risk. Yet, you still refuse to take proactive action in drawing up proper procedures for your guards and all residents to ensure that they know what should be done in a situation like this should it happen again.

I understand that most of the structures here were built according to the plan approved by the relevant authorities. However, your maintenance of essential equipment leaves much to be desired. I point to the incident on 27 April 2004 when the emergency generator failed to kick in during a power failure leaving the whole of Taman Pekaka Block 31A, B, C & D in total darkness. Residents were trapped in elevators and most importantly without electricity the wet riser and all the Lif Bomba for the three blocks of apartment failed to function as required during a power failure.

What is the point of informing us that the fire fighting equipment is properly serviced every month when they cannot be operated without electricity to power them? You have been negligent as the building manager and your failure to ensure that the emergency generator is functioning at all times had put lives at risk.

I also refer to my letter dated 9 December 2004 where I complained nozzles and couplings of fire hoses at the riser room were missing on most levels. A properly maintained equipment without a working set of fire hose is as useless as using a garden hose to put out a major fire.

You do not even have the courtesy to apologise to parcel owners for the danger and inconvenience that you had caused and explain the steps you had taken to ensure that such incident will not happen again.

I am truly aghast that you as the building manager have never given a thought about the safety of parcels owners and residents here. What I am suggesting does not need to be a comprehensive plan if all that extra work of drawing such a plan is beyond your capability. Firstly, you can at the very least, train the security guards to inform residents in an organized manner in the event of an emergency. Secondly, you must remove obstacles in the form of parked vehicles along the driveway to allow emergency rescue vehicles full access to the premises at all times.

I am also fully aware that the Jabatan Bomba dan Penyelamat is the competent authority in fighting fires but are you aware that in case of emergencies, the security guards are our first line of defence? Every second counts should a major fire break out since we do not have the benefit of living next to a fire station.

Those are the minimum that you can do yet you have not made an effort to implement them. Instead you have the effrontery to suggest that the Persatuan Penduduk-Penduduk liase with the Jabatan Bomba dan Penyelamat to organise fire drills. What is the point in suggesting that when you have not made any effort in fulfilling the minimum requirements on your part for such contingencies?

You had asserted that you are the sole member of the Management Corporation as registered proprietor of all the parcels and possesses specific powers and is responsible for managing the buildings and also the common property. You have contradicted yourself in suggesting that the Persatuan Penduduk-Penduduk organise fire fighting drills when you have so audaciously stated that they do not represent the interests of all the 544 parcel owners. Why should, in your own words, an Association representing the interest of its members only, carry out the functions that rightfully should be your responsibility?

Therefore I will hold you to your words and ask again that you draw up a Contingency Plan for Fires and Emergencies and furnish that to all parcel owners. If there is a need to liase with the Jabatan Bomba dan Penyelamat and other agencies or even the parcel owners and residents, it is you who should be doing it. I am sure the RM4,500.00 in monthly management fee that you are currently charging us includes maintaining security and safety.

Were you mandated by the parcel owners to build structures in the premises which have been deemed illegal by the MPPP? You were not but you built them anyway. Did you get approval from all parcel owners to spend RM633,233.10 of the sinking fund to buy unit trusts? You did not but you went ahead and purchased the unit trusts without us knowing it. Why do all those that parcel owners absolutely object but refuse to do something positive instead especially one that will benefit all residents here?

Stop passing the buck around and start getting proactive for the sake of all the 544 parcel owners and residents. It will be a real tragedy should fatalities occur because you as the party responsible in managing the buildings and common property do not bother to draw up even a simple contingency plan and educate the security guards on the proper emergency procedures. If you have even the slightest interest in the safety of all those residing here, there would really be no necessity in exchanging mails like this. It would have been initiated by you long ago and put in place already.

Arrogance and unduly exertion of clout will not solve problems. What I wish is a win-win situation for all parcel owners and the Management Corporation. This can be achieved if only you care to stop and listen to the legitimate complaints of residents and not simply brushing them off and continue wielding your “authority” with impunity like it is a God-given right.

I trust that, in your wisdom, you will be sensitive to the problems that had been put forward to you and act in a responsible manner in resolving them. After all, you are an agent acting on our behalf and it is only proper that you look after our interests first and foremost. I urge you to act immediately and draw up the mentioned plan without delay before anything untoward happens and lives are lost.

Related category:
Building Manager from Hell

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Dish of Discontent

Thursday, April 7th, 2005

The Astro parabolic dish was installed on the outer wall of my apartment because there is a direct line of sight to the satellite from there. My neighbours whose apartments are obstructed had to find other ideal locations.

The building manager refused to allow the dishes to be sited at the rooftop. They designated a couple of places where these dishes can be placed, namely at the sixth floor of the car park building annex. This is a sensible move since the dishes will not be installed in a haphazard manner.

Those staying at the higher floors had to fork out extra money to run their cables from their apartments to the sixth floor annex. That is in addition to the RM100 installation charges. Most do not have a problem with this arrangement.

However, what I cannot swallow is that the building manager is practicing double standards. The above image is proof. They had allowed that particular parabolic dish to be installed without question. They hold the key to the rooftop exclusively. When confronted with the evidence they feigned ignorance and made no effort in demanding that that offending device be removed.



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Feudalism in the Modern Age

Wednesday, April 6th, 2005

Instead of doing something that will benefit all apartment owners and residents here, the developer cum building manager have allocated two lots of parking bays at the common area for themselves. To add insult to injury, they even have the impudence to build collapsible barriers to prevent others from parking there.

Unless I have missed out something, my understanding of a common area is that it should not be for the exclusive use of certain parties only but for the utilisation of all the apartment owners. After all, the quit rent for the premises within the fenced compound are being paid for from the management fund. Each apartment has to contribute RM90 monthly into the management fund towards the upkeep of the common area.

The Majlis Perbandaran Pulau Pinang (MPPP) is unable to do anything because according to them that is not within the ambit of their authority. The building manager ignores our repeated complaints. Staying here is like living during the feudal times. We are at the mercy of the building manager who does everything to their own whims and fancies.



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