Category: 7th DPI World Assembly

Low-protein meal.

My flight was scheduled to depart at 1.00 am. The usual procedure is to board wheelchair users first and then the other non-disabled passengers. As I was transferring from my wheelchair to the aisle chair outside the aircraft, the other passengers were already boarding the plane. This annoyed the escort who was assigned to assist me as he had difficulty trying to get me into the aircraft with the other passengers streaming in.

Land ho! Somewhere over South Korea.

The first thing that I did after I was comfortably seated inside the aircraft was to ask one of the cabin crews if they have the aisle chair that I had requested. Unfortunately, there was none. However, he said that he will carry me to the toilet if needed. I glanced at the toilet at the midsection of the plane and asked him how I was going to fit into it. He just smiled at me. The journey took about six and a half hours. Prior to boarding I had also emptied my bladder and controlled my fluid intake. But my diaper was fast filling up.

Accessible toilet: Green button to open; red button to close.

When the plane finally touched down at Incheon International Airport, my diaper was almost full. To add insult to injury, I was informed that there was no request for an aisle chair to get me out of the plane. A Malaysia Airline staff at the airport offered to carry me. I had to agree as I was afraid that my diaper would leak anytime soon. As he lifted me up from the seat, my head hit against the overhead compartment with a loud thud. He apologised profusely for that incident later at the arrival lounge.

The welcoming party for the 7th DPI World Assembly at Incheon International Airport.

At that time, the only thing that was in my mind was to look for a toilet to empty my bladder and change diapers. The first toilet that we stopped by was occupied. We went to the next. It was a déjà vu. The toilet was similar to those that I was so used to in Tokyo. It was fitted with the green and red buttons for opening and closing the door.

The Golden Arches beckoning at the Incheon International Airport.

At the arrival hall, I saw a sweet young woman holding up a placard of the Disabled People’s International World Assembly and waved at her. She asked if I was attending the DPI WA. I said “Yes,” and she led us to the reception counter for us to catch our ride to the hotel. While waiting for our transport, I loitered around. One airport is the same as the other. The difference with this airport is that there were more security personnel patrolling the premises in twos. Just opposite the counter where we were waiting were the familiar colours and sights of McDonalds and Kentucky Fried Chicken.

My luggage for the trip was only fully packed at around 4pm – about 4 hours before I was to be at KL Sentral. As the convention lasted 4 days, I had Wuan pack 4 sets of clothes and some extras for the other days. The luggage was packed to the brim. Peter, my cousin and personal assistant for this trip, dropped in to go to KL Sentral together with me.

When I checked in at KL Sentral, my request for an aisle chair inside the aircraft and low-protein meal was not in the system. I had to wait a while for the counter staff to send the instructions and confirm those details. That was one of the reasons why I contacted Malaysia Airlines‘ call centre one week before the journey to reconfirm those instructions after I received the air tickets from the travel agency that I bought my tickets through.

The staff at the call centre refused to entertain me. According to him, since my tickets were purchased through a travel agency, he could not access the information. I had to double-check with the agency again. I find this ridiculous as all he needed to do was key in those information again into the system. Nevertheless, I called the travel agency again to confirm my in-flight requests.

Peter and I took the KLIA Express to the airport. When I arrived, I went to one of the check-in counters to inform them of my presence and informed them regarding checking-in my wheelchair just outside the aircraft, the need for an aisle chair for me to transfer into the aircraft and my request for a cabin chair inside the aircraft to facilitate my passage to the toilet.

To my consternation, one of the officers retorted that the request for an aisle chair was noted and that I should check with the cabin crew if there indeed was an aisle chair inside the aircraft. To be told of this at the very last moment before boarding was very unsettling but I had no choice but to try my luck.

So much for my insistence on flying with our national airlines and one that had won international awards. There were suggestions that I fly Korean Air but having not encountered any problem since the damaged wheelchair incident, I reasoned that flying with an airline that I was most familiar with would make the journey more pleasant.