Two Sides Of Human Nature

Last Sunday, I had the opportunity to observe two contrasting examples of the human nature. Wuan and I were at Mid Valley Megamall and as usual, the highlights of our trips there were looking for a toilet for PWDs to enable me to perform intermittent catheterization. In the vast complex, it is sometimes difficult to find one’s bearings, especially when it is packed with weekend shoppers. My bladder was already full and I needed to drain it immediately. I breathed a sigh of relief when we saw the sign pointing to lavatories.

When we reached the toilet for PWDs, a non-disabled couple had already opened the door and was about to enter when they saw me. The wife, who was pregnant was obviously in distress, her face cringed in discomfort as she held on to her bulging abdomen. They stopped in their tracks for a moment, wondering whether to go in or not. The husband gestured for me to use the toilet first but I indicated that they could use it. I guess they chose that particular toilet because the husband could help the wife in there. After all, if he did not need to help his wife, they could have used the normal toilet within the same premises.

Not wanting to wait for my turn, we scampered all over the mall looking for another toilet until Wuan suggested that we use the toilet in Cititel’s lobby again. I am always attracted to clean toilets like bees to honey. Unfortunately, that toilet was locked from inside. We thought someone could be using it and waited outside for a while. Along came a middle-aged woman who evidently was not using a wheelchair and did not walk with a limp. She turned the doorknob a few times, ignoring the fact that I was in the queue waiting to use it. When she failed to open it, walked three steps and disappeared into the normal toilet. I glared at her when she came out but she acted nonchalant.

Some people have the mind to comprehend that toilets for PWDs were built for a purpose. The pregnant lady had to use the toilet but she recognised the fact that it was built for people like me. They graciously accorded us that priority even though the needed to use it in haste. Some are simply inconsiderate and abuse such amenities for their own convenience. Time and again, I have stressed that amenities for PWDs is not a privilege but a necessity. We need these to be able to integrate into society. PWDs have every right to go out and enjoy a barrier-free environment as anybody else. Please do not make it more difficult for us than it already is. Think before abusing such facilities and depriving the people who really need to use it from using it.

Email From Malaysia Airports

Encik Aznan sent me an email yesterday. In the mail, he stated that they have investigated and rectified the problem at the toilet for disabled persons behind the Tie Shop at Level 5, KLIA. At the same time, he requested that I provide them with a photo of a door lever suitable for such amenities, which I did in my reply just now.

As I will be away for a few days beginning tomorrow, I told him that I would provide additional information when I return. However, the main issue, which was the toilet for disabled persons in Penang International Airport, was not mentioned. This I will pursue when I return.

Related entry:
Response From Malaysia Airports

Response From Malaysia Airports


Photo by Wuan.

At 5.30pm just now, I received a call from Encik Aznan who introduced himself as the terminal manager for KLIA. This was regarding the email I wrote to Malaysia Airports. The discussion focused mainly on the disabled toilets around KLIA. He informed me that he did an inspection of those facilities and acknowledged that the sliding doors of some of the toilets were indeed difficult to open and close. Those, he said, were in the original design and they were not aware that it could cause problems for disabled persons using it.

I explained to him that I have limited hand functions and rounded knobs and small locking mechanisms for toilets doors would be difficult to for people with similar disabilities like mine to operate. Additionally, I suggested that a proper audit be carried out for all the facilities for people with disabilities to ensure that they are suitable and functional, like I have suggested earlier in my email.

Encik Aznan asked for contacts of organization of disabled persons to assist them in such matters but I did not have it offhand. I promised to check and get back to him on that. In the meantime, he said he would reply to the email that I sent. For this, Malaysia Airports gets good marks for their caring attitude and a willingness to improve on aspects where there are shortfalls. Hopefully, the problems that I highlighted would be corrected soon.