Photo by Wuan.
At 5.30pm just now, I received a call from Encik Aznan who introduced himself as the terminal manager for KLIA. This was regarding the email I wrote to Malaysia Airports. The discussion focused mainly on the disabled toilets around KLIA. He informed me that he did an inspection of those facilities and acknowledged that the sliding doors of some of the toilets were indeed difficult to open and close. Those, he said, were in the original design and they were not aware that it could cause problems for disabled persons using it.
I explained to him that I have limited hand functions and rounded knobs and small locking mechanisms for toilets doors would be difficult to for people with similar disabilities like mine to operate. Additionally, I suggested that a proper audit be carried out for all the facilities for people with disabilities to ensure that they are suitable and functional, like I have suggested earlier in my email.
Encik Aznan asked for contacts of organization of disabled persons to assist them in such matters but I did not have it offhand. I promised to check and get back to him on that. In the meantime, he said he would reply to the email that I sent. For this, Malaysia Airports gets good marks for their caring attitude and a willingness to improve on aspects where there are shortfalls. Hopefully, the problems that I highlighted would be corrected soon.
