Category Archives: AirAsia

AirAsia – Now Everyone Can Fly – Betulkah?

At LCCT-KLIA before the protest
At LCCT-KLIA before the protest.
Photo by Wuan.

Fifty disabled persons gathered at the Low Cost Carrier Terminal (LCCT) at KLIA today to protest against the discriminatory policy imposed by AirAsia to refuse carriage for people who cannot walk. The demonstration was organised by the Barrier-Free Environment and Accessible Transport Group (BEAT) which comprises 18 NGOs representing an estimated 10,000 disabled persons in Malaysia.

Air Asia online booking - special assistance declaration
People who need special assistance are barred from booking with AirAsia online.

Puchasers were asked to declare if they needed special assistance and if needed they were barred from booking tickets online with Air Asia and were instructed to book through the call centre. Representatives at AirAsia’s call centre would refuse to sell tickets to people who cannot walk – admitting that it was the budget airline’s company policy to refuse carriage to persons who cannot walk and climb up the stairs to the plane.

BEAT protest at LCCT against AirAsia's discriminatory policy against disabled person
BEAT protest at LCCT against AirAsia’s discriminatory policy against disabled person.
Photo by Wuan.

Disabled persons want equal access to fly with AirAsia. We should not be denied service based on our physical conditions. The reason given was that the airline lacks manpower to assist those with reduced mobility. Instead of giving that excuse AirAsia should make arrangements to increase its staff strength for flights booked by passengers who have informed the airline of their need for mobility assistance.

BEAT protest at LCCT against AirAsia's discriminatory policy against disabled person
BEAT protest at LCCT against AirAsia’s discriminatory policy against disabled person/
Photo by Wuan.

In the press statement issued after the protest, BEAT called on Prime Minister Dato’ Seri Abdullah Haji Ahmad Badawi to eliminate all forms of discriminatory practices such as those committed by AirAsia and to protect the rights and dignity of disabled persons in Malaysia. We have been marginalised, ignored and discriminated against for far too long. We also hope AirAsia will seriously reconsider removing the unfair conditions imposed upon disabled persons desiring to fly with it.

More images:

BEAT protest at LCCT against AirAsia's discriminatory policy against disabled person
BEAT protest at LCCT against AirAsia’s discriminatory policy against disabled person.
Photo by Wuan.

Press conference after the protest
Press conference after BEAT’s protest against AirAsia at LCCT-KLIA.
Photo by Wuan.

BEAT members holding the placards for press photographers again
BEAT members holding the placards for press photographers again.
Photo by Wuan.

Under the watchful eyes of the security personnel at the LCCT-KLIA
Under the watchful eyes of security personnel at the LCCT-KLIA.
Photo by Wuan.