The engineer came as arranged to replace the motherboard. I did not know disassembling a notebook can be so easy. And I also did not know that Dell replaces faulty parts under warranty with refurbished ones. I am not happy with this. I paid for a new laptop but barely four days later I get a refurbished replacement for a faulty part.
That aside, Dell’s service is excellent. They also have a Total Satisfaction Policy where purchasers may return the merchandise within 14 days from the date of invoice for replacement or a refund or credit of the product purchase price. I have not decided if I want to keep this notebook especially when a major hardware problem have cropped up so early after purchase. This episode has shaken my confidence in Dell’s products.