Inaccessible Toilet For Disabled People At Ulu Bernam RSA

PLUS Expressways Berhad (PLUS) is not serious in including accessible facilities at the rest and service area (RSA) and lay-bys along the North South Expressway (NSE). This is evident from my previous complaints regarding the facilities at Tapah RSA that went unrectified till now.

Likewise, the purportedly parking for disabled persons at all the RSAs and lay-bys have not been redone to comply with Malaysian Standard MS 1184. Disabled persons have no place to park and get out from vehicles conveniently. Moreover, the those parking spaces are usually occupied by vehicles without disabled persons.

Inaccessible toilet for disabled people at Ulu Bernam RSA Southbound
Toilet for disabled persons with the door opening inwards at Ulu Bernam RSA Southbound.

To add insult to injury, on my trip back from Ipoh last weekend, I discovered that the accessible toilet at the Ulu Bernam RSA Southbound was as good as useless. The door opened inwards. When I got in, I could not close the door due to the limited space inside for me to maneuver. I got Wuan to move the sanitary napkin disposal bin out. That did not help either. In the end, I emptied my bladder into the diaper I was wearing instead.

Before PLUS officials attend another conference on accessibility for disabled persons and proclaim to all and sundry that they provide such facilities at the RSAs and lay-bys, they should do an audit to ensure that these facilities are really functional and comply with the code of practice.

Putting a wheelchair logo on the toilet door or painting the logo on the parking space does not make them usable by disabled people. These facilities must comply with the Malaysian Standard MS 1184: Code of Practice for Access for Disabled Persons to Buildings. The document clearly spells out the proper dimension and requirements to make facilities usable by disabled people.

Update #2 Of The Pandan Perdana Pavement Upgrade

The pavement upgrade works were completed yesterday. Fellow accessibility advocate Robert Wang who also resides at Pandan Perdana went to check and discovered that the ramps were too steep. This was despite assurances from Encik Zahari of Jabatan Kejuruteraan Majlis Perbandaran Ampang Jaya (MPAJ) that the ramps would be built according to the code of practice which is the Malaysian Standard MS 1184 and MS 1331. Robert made an appointment to meet Encik Zahari this morning to discuss about rectifying the mistakes.

At the meeting we conducted a brief audit of the ramps and pavement. Encik Zahari concurred that the ramps were not properly done. The three ramps that we checked all had gradients of 1:6 when it should have been the ratio of 1:15. It is an impossibility for a wheelchair to go up a gradient of 1:6 without tipping backwards. We discovered that the width of the pavements was only 900mm when the code of practice recommended 1200mm. The pavement connecting to both ends of the bus stop were not flushed. There was difference of height of 1 inch. This uneven height is a barrier to wheelchair users. Moreover, non-disabled people who are not aware of the small steps may trip over them and injure themselves. Encik Zahari assured us that he will get the contractor to rectify the mistakes.

What I cannot comprehend is the fact that Malaysia has the capability to build the iconic Petronas Twin Towers, SMART Tunnel and the award winning Kuala Lumpur International Airport but we cannot even build a decent pavement that is safe and usable by everyone. This is also most disappointing especially when MPAJ had given their commitment to improve accessibility in the Ampang Jaya municipality by organising the Seminar dan Sesi Dialog Bersama OKU, Agensi Kerajaan dan Pihak Swasta (Seminar and Dialogue Session with Disabled People, Government Agencies and the Private Sector) and Disability Awareness Training. What more will it take to ensure that the accessibility needs of disabled people are not forgotten? As it is, our needs are often ignored and disregarded unless we make the effort to remind the government of our existence.

Ramp to upgraded pavement at Pandan Perdana
Poorly built ramp at Pandan Perdana.

Steep ramp at Pandan Perdana
Close-up of the ramp – too steep for wheelchair user to ascend unassisted.

Uneven levels between the bus stop and pavement
Arrows pointing to the uneven levels between the bus stop and pavement.

Uneven level between bus stop and pavement
A closer view of the uneven level between the bus stop and pavement.

Steep ramp at Pandan Perdana
The ramp at the other end of the pavement.

Steep ramp at Pandan Perdana
Yet another steep ramp at the other side of the road.

Parking For Disabled People In Selangor And Penang

Selangor issued free parking stickers to disabled persons some time in September last year which covered all the municipalities in the state. Penang just issued similar free parking stickers to disabled persons for areas under the jurisdiction of the Majlis Perbandaran Pulau Pinang (MPPP).

Frankly, I would not mind paying for parking if there are sufficient accessible parking spaces and the parking meters are convenient to use. After all, what is 30sen per half hour compared to parking in shopping complexes which ranges from RM1 to RM3 per hour?

Nevertheless, in my opinion, the practice of providing free parking for disabled people should be tied to the provision of accessible public transport and built environment. Many disabled people are compelled to drive because that is the only way to travel. The infrastructure in Malaysia is still as inaccessible as it was half a century ago.

If public transport and the built environment can provide a seamless journey, I would very much prefer to use public transport instead of going through the hassle of transferring from wheelchair into the car and vice versa, and then have difficulty looking for a suitable parking space. Using public transport is cheaper too as compared to paying for car installments, petrol and maintenance.

Free parking, therefore, should be viewed as a form of “compensation” for the lack of accessible infrastructure that impedes the mobility of disabled people. It should never be considered an act of charity on the part of the government and a right to such freebies on the part of disabled people.

Charity is not a right. It puts the beneficiary on an unequal footing with the benefactor. In the pursuit of rights, equality and dignity, disabled people should not expect to be accorded privileges. If we want equality, then we have to play our part in society, too, by paying for our share.

Anyway, what I would like to see is sufficient parking spaces of the correct dimensions for wheelchair users to exit and enter the car conveniently and safely, and that these spaces are not abused by non-disabled drivers or vehicles without a disabled passenger.

Accessible parkings should preferably be perpendicular to the kerb. The recommended width is 3.6m as prescribed in the Guidelines on Buildings Requirements for Disabled Persons published the Jabatan Kerajaan Tempatan. This recommendation complies with MS 1184 and MS 1331. The recommended width for a regular parking space is 2.4m.

Parking for disabled people in Penang - screen capture from The Star Online
Parking for disabled people in Penang – screen capture from The Star Online.

Parallel parking is not recommended unless it is away from the flow of traffic. It poses a safety risk for the wheelchair user when exiting or entering the car with the traffic passing by at close promixity. This point is what I wanted to raise when I saw the image in The Star Online.

The parking space is barely wide enough to fit the Myvi. There are two scenarios here. One: The disabled driver risks getting hit by passing traffic while entering or exiting the car, there being no space allowance for wheelchair from the flow of traffic. Two: A disabled passenger will not be able to get out. There is no space between the car and kerb on the front passenger side.

Simply painting a wheelchair logo on the parking space does not make it instantly useful for disabled people. It is apparent here that there is no compliance whatsoever to the code of practice. MPPP should upgrade these parking spaces to the proper dimensions to ensure safety and functionality of users.

I applied for and got the parking sticker from Majlis Perbandaran Ampang Jaya (MPAJ) in December last year. Having this sticker does not make it any more convenient when going out. Accessible parking spaces are far and few in between. When I did come across any, it would mostly probably occupied by vehicles without these stickers or other stickers with the wheelchair logo.

Selangor and Penang have taken the lead in this matter. Both states now need to ensure that there are sufficient accessible parking spaces and impose strict enforcement against people who abuse these facilities. While they are at it, they should also ensure that the areas surrounding these parking spaces are barrier-free. There is really no point in being able to park for free and not being able to move around in a wheelchair in those places.

Nonetheless, I commend the governments of Selangor (my adopted state) and Penang (my home state) for moving forward in issues of accessibility. I hope they will not rest on their laurels. There is a lot more that needs be done to ensure the full inclusion of disabled people in society.