Importance Of Access Audit In Malaysia

Access audit training in Malaysia
Photo by Wuan.

The Persatuan Orang-Orang Cacat Anggota Malaysia (POCAM) through its Accessibility Committee headed by Elizabeth Ang organised an Access Audit Training for members of the association. The training was conducted by Naziaty Yaacob. She is the senior lecturer at the Department of Architecture, University of Malaya, and is very experienced in accessibility issues in the built environment.

I have been advocating for an accessible built environment and the Malaysian Standard MS 1184 in this blog for a while now but have never really gone into the details that go into making the infrastructure fully accessible. After the training, I realised that there were many issues that I have overlooked, especially the intrinsic details that makes a difference between endangering the lives and making public facilities safe.

Access audit training in Malaysia
Photo by Wuan.

The training was held at the Institut Latihan Majlis Kebajikan dan Pembangunan Masyarakat Kebangsaan Malaysia (MAKPEM) in Sentul. I have stayed there a once and had thought that the building was a good accessible model to duplicate as trainings for disabled people were often conducted there. It was only after the access audit exercise that we discovered a number of the facilities do not conform to the Malaysian Standard MS 1183 and MS 1184.

Accessibility is not only about ramps and toilets for wheelchair users. It is also not exclusively for disabled people. Society in general benefits from such facilities as they are safe and convenient to use. Take for example the staircase. Nosing with contrasting colour is important for indicating the edge of the steps. Wuan and I personally witnessed an elderly man falling down outside Metrojaya Bukit Bintang. He lost his footing walking unaware down an unmarked step. Fortunately he did not suffer any injury.

Access audit training in Malaysia
Photo by Wuan.

Access auditing is important in identifying barriers in the infrastructure that needs to be rectified. This will ensure that everyone has equitable use of public facilities. Malaysia still has a long way to go in this aspect. Most public buildings do not fulfil the requirements of the code of practice. This includes essential government facilities. Accessibility in the built environment is one of the two core issues affecting disabled people that has not been given due attention. The other is public transport.

The local authorities are the biggest culprit in this deplorable state of affairs as they have never seriously enforced By-Law 34A of the Uniform Building By-Law (UBBL 34A) requiring that buildings provide access for disabled people. The UBBL 34A has been in force since the 1990s. Fifteen years on, many new buildings still do not conform to MS 1184. As long as the various levels of government is not serious in resolving accessibility issues, disabled people in Malaysia will continue to be marginalized.

More disabled-friendly public transport ordered: The Star – April 14, 2009

The following is an excerpt from the Persons with Disabilities Act 2008 (Akta Orang Kurang Upaya 2008):

Access to public transport facilities

27. (1) Persons with disabilities shall have the right to access to and use of public transport facilities, amenities and services open or provided to the public on equal basis with persons without disabilities.

The issue about access to public transport for disabled people has been left lingering since the time disabled people came out to protest against Star LRT for barring us from taking the trains in 1994. More recently, when Dato’ Seri Chan Kong Choy was the Minister of Transport he had a meeting with disabled people at his ministry where he announced that all public transport will be made accessible. My friend Robert Wang and I approached Datuk Seri Ong Tee Keat in August 2008 regarding the same issue when he came to Pandan Perdana to officiate an event at the Pandan Lake.

Today, The Star reported that Minister of Transport Datuk Seri Ong Tee Keat has directed agencies under the Ministry to provide accessible facilities. It is time the Ministry of Transport stop dilly dallying with lip service only to this long standing issue and work together with the Ministry of Housing and Local Government to look for ways to resolve it for once and for all.

The article quoted the Minister of Transport as saying that he had come across some cases where physically-challenged individuals struggled to get onto public transport. Struggling is an understatement. For wheelchair users, it is an impossibility. It is physically challenging for us all right. These challenges are created by a non-inclusive public transport and casued by the lack of enforcement of the Uniform Building By-Law 34A.

The government has acknowledged that access to public transport is a right for disabled people. So why are accessible facilities still not provided in this area? How long more do disabled people have to wait to be able to use public transport? And whatever happened to the Master Plan on Public Transportation Policy commissioned by the Ministry of Transport on 2008 under the Abdullah administration?

The Star Online
Home > News > Nation

Tuesday April 14, 2009
More disabled-friendly public transport ordered

KUALA LUMPUR: Agencies under the Transport Ministry, including KTM Bhd, have been directed to come out with more facilities to make it easier for the disabled who use public transport.

Minister Datuk Seri Ong Tee Keat said yesterday there was still room for improvement in the facilities provided for the physically-challenged.

“We are aware that a lot of public transport facilities do not take their needs into consideration.

“At the fourth quarter of last year, I instructed several agencies under my ministry to take into account the needs of these individuals,” he told reporters after opening the KKAJ Vocational Centre for the Disabled in Bandar Baru Ampang here yesterday.


Overcoming obstacles: (From right) Resorts World Bhd deputy chairman Tun Hanif Omar sealing a packet of roasted green peas in the presence of Ong and Resorts World Bhd executive director Tan Sri Alwi Jantan during the opening of the KKAJ Vocational Centre for the Disabled in Bandar Baru Ampang in Kuala Lumpur.

Ong, who is the patron of the centre, said he had instructed the agencies to speed up the process.

“I wish to see the public transport system, whether it is under the purview of my ministry or other ministries, to take this matter seriously.

“I know it is not easy and there are a lot of obstacles but we must endeavour to overcome the challenges,” he said.

Ong said he had come across some cases where physically-challenged individuals struggled to get onto public transport.

“I do not think it is fair.”

Earlier in his speech, Ong said physically-challenged individuals needed assistance not in the form of welfare.

“They need help in the terms of training opportunities to excel in life and to compete with others. These are the key parameters that we should set our sights on,” he said.

The KKAJ Vocational Centre for the Disabled is set up by Resorts World Bhd and Kelab Kercergasan Ampang Jaya to give disabled people a chance to acquire skills and to earn an income for themselves.

The centre provides training in paper lamination, document binding and food packaging.

Inclusive Tourism And The Advocacy For Accessible Facilities

The advocacy for accessibility in the built environment has been ongoing for at least twenty years in Malaysia assuming we began from the time the Malaysian Standards MS 1184: Code of Practice for Access for Disabled Persons to Public Buildings and MS 1331: Code of Practice for Access of Disabled Persons Outside Buildings were first drafted.

By-law 34A of the Uniform Building By-Law (UBBL 34A) gazetted separately by the various state governments in the 1990s has done little to change the scenario. UBBL 34A requires that all new buildings provide access for disabled people. Buildings that do not have such facilities when the by-law came into force must provide them within three years.

No doubt new buildings such as shopping complexes have a certain degree of accessibility, these are far and few in between. These buildings by themselves are islands in an ocean of barriers. It is difficult for disabled people to get to these places as there is lack of connectivity in the form of accessible pedestrain facilities and public transport.

One of the excuses given often for lack of accessible facilities is budget. The federal government does not have the budget. The state governments do not have the budget. Municipal governments do not have the budget. To exacerbate the situation, municipal governments who are responsible for the approval of building plans do not have the expertise to ensure that MS 1184 is strictly adhered to.

It is all about money. As long as providing accessible public facilities do not generate revenue, there is little reason for the government to spend money on it. From the way I see it, if the disabled people’s movement in Malaysia continue to advocate the way we are used to, come next fifty years, we will still be complaining about the same issue.

Disabled people need to come out with a fresh angle to advocate. We have evolved from advocating solely for disabled people to embrace a wider circle of people who may find such facilities convenient. These include senior citizens, pregnant women, adults with prams and children. This is a good strategy but obviously is not sufficient to move the powers that be.

Advocates for accessibility should seriously consider promoting the idea of inclusive tourism in Malaysia. Tourism is a major industry in this country. According to Tourism Malaysia, 22 million tourist came to Malaysia in 2008 generating a total receipt of RM49,561.2 million.

Inclusive tourism applies the principles of Universal Design to allow the participation of the broadest range of tourists, principally disabled people. However, other categories of tourists like senior citizens may find this form of tourism convenient due to the accessible facilities.

Accessible tourism will definitely benefit the economy by tapping into groups of tourists who do not usually consider Malaysia as a destination previously due to the barriers that we have here. The facilities in turn will benefit disabled people locally. At the same time, it will also spur dosmetic tourism for disabled people as there are presently limited options in travelling to other countries due to the same issues.

I truly feel that this is a strategy worth looking into. We have not gained much all the years that we have advocated for accessibility. If this does not work, we have nothing much to lose anyway. In fact, the tourism industry in Malaysia as a whole has much to lose as more and more countries around the world move towards making their tourist destinations accessible should the powers that be continue to ignore this matter.