Water Supply Disruption In Kuala Lumpur And Selangor

There has been no water supply since early yesterday. According to the recorded message at the toll free number (1-800-88-5252) at Puspel, Customer Services Department of Syabas, there would be a disruption of supply for 15 hours on Wednesday from 8am to 12am. Affected areas were large parts of Kuala Lumpur and Selangor. This was due to the upgrade and maintenance of the Sungai Langat water treatment plant.

I called the toll free line at 6am just now when the taps were still dry. The call went unanswered for 10 minutes. 24 hours without water is a great inconvenience. Not knowing when the supply will be restored is even more disconcerting. I have to wash up after catheterising every 3 hours. Wuan could not cook this morning. It is ham sandwich for lunch today. She bought two bottles of drinking water when she came back from work yesterday. We did not bathe yesterday. Flushing the toilet is like playing Russian roulette, not knowing whether the water reserve would run out the next round. Our daily routine is greatly affected.

Syabas and Puspel could do better managing this matter. Since they are already in Twitter and Facebook, the least they could do is to provide regular updates on the progress of water supply restoration. Keeping customers in the dark by announcing the disruption and keeping quiet after that, and not answering calls to the toll free number is sure to raise the ire of many. I am going back to sleep in a while. Hopefully by the time I wake up, water will be flowing from the taps once again.

Affected areas as listed at SYABAS website:

Wilayah Kuala Lumpur Taman Connaught; Taman Taynton View; Taman Segar; Taman Gemilang; Taman Bukit Segar; Taman Mutiara; Taman Supreme Jaya; Taman Bukit Hijau; Desa Tun Razak; Taman Jaya; Taman Mulia; TUDM Sungai Besi; Jalan Lapangan Terbang; Jalan Lapangan Terbang Lama; Jalan Sungai Besi Batu 4 ½ (JKME dan Kuarters JKR); Jalan Chan Sow Lin; Kampung Batu Kong; Jalan Wisma Putra; Jalan Bellamy; Jalan Bukit Petaling; Jalan Kerayong; Dewan Bahasa dan Pustaka; Wisma Putra; Wisma Perwira; GAPENA; Jalan San Peng; Dataran F&N; Persiaran Syed Putra; Persiaran Putra; Jalan Robson; Taman Seputeh; Taman Desa Seputeh; Taman Bukit Seputeh Heights; KL Sentral dan kawasan sekitarnya; Taman Midah; Taman Cantik; Taman Pandan Hilir; Taman Angsana Hilir; Taman Desa Aman; Taman Rajawali; Taman Cheras Makmur; Taman Bukit Ria; Taman Pertama; Taman Ikan Emas; Taman Tenaga; Taman Maluri; Taman Ampang Putra; Taman Bukit Pandan; Taman Pandan Pertama; Kampung Cheras Baru Bukit A; Kampung Sungai Kerayong; Kampung Pandan Luar; Kampung Pandan Dalam; Jalan Tenteram; Jalan Salak Selatan; Taman Billion; Taman Cheras Makmur; Taman Bukit Mewah; Taman Sri Bahtera; Taman Supreme; Taman Mutiara Timur; Taman Mutiara Barat; Cheras Hartamas; Taman Bukit Segar Jaya; Taman Orkid Desa; Taman SPPK Bukit Cheras; Alam Damai; Taman Bukit Anggerik; Taman Len Seng; Taman Suria Jaya; Taman Cheras Mewah; Taman Bukit Angsana; Taman Seri Bahagia; Taman Minang; Taman Damai Indah; Taman Cheras Baru; Taman Koperasi Polis; Taman Desa Baiduri; Taman Cheras Utama; Taman Desa Cheras; Bandar Damai Perdana; Taman Desa Bukit Cahaya; Taman Damai Impian; Taman Alam Jaya; Taman Emas Cheras; Taman Mudun; Taman Hijauan Residen; Taman Sunway Cheras; Taman Wangsa Cheras; Taman Cheras Permata; Taman Cheras Awana; Taman Masria; Taman Cuepacs; Taman Fern Grove; Kem PGA; Kem FRU; Taman Cheras Zen; Segar Perdana; Bukit Hartamas; Kampung Cheras Baru; Taman Muda; Taman Mawar; Taman Mastika; Taman Putra; Taman Pandan Mewah; Taman Lembah Maju Taman Teratai; Taman Saga; Taman Melur; Taman Seraya; Taman Mega Jaya; Taman Maju Jaya; Taman Bukit Permai; Taman Kencana; Taman Pandan Indah; Taman Pandan Perdana; Taman Cheras Utama; Taman Cheras Indah. Wilayah Hulu Langat Taman Desa Budiman; Taman Ikhlas; Taman Makmur; Taman Rakan; Taman Bukit Permai; Taman Seri Kenangan Sungai Long; Taman Suria Sungai Long; Taman Cheras Idaman; Cheras Perdana; Batu 10 (Jalan Puyuh, Nuri, Cecawi, Balam); Taman Damai Indah; Taman Murni; Taman Megah; Taman Megah 2; Taman Sri Cheras; Taman Seri Cheras Jaya; Kuari; Bukit Dukong; Jalan Suasana Seksyen 1, Bandar Tun Hussein Onn; Taman Cheras Permai; Pekan Suntex; Putri Jaya; Sungai Ramal Dalam; Sungai Ramal Luar; Desa Meringin; Taman Ramal Indah; Taman Sri Kenari; Rumah Murah PKNS Sungai Ramal Luar; Kampung Sungai Ramal Baru; Desa Surada; kawasan industri Bukit Angkat; Bandar Sungai Long; Taman Sejati; Jalan Suasana 2, 3, 4; Suasana Damai; Jalan Suakasih, Sri Tanming; Koperasi Maju Jaya; seluruh Puncak Perdana; seluruh Taman Kota Cheras; seluruh Taman Tun Perak; Saujana Impian; Impian Murni, Impian Indah; Inpian Gemilang, Impian Jaya; Taman Sri Aman; Taman Rasa Sayang; Taman Cheras Mas; Taman Lagenda Mas 1; Taman Lagenda Mas 2; Taman Uda; Jalan Kuari Sungai Long; Taman Lagenda Suria; Kampung Sungai Sop; kawasan industri Sungai Tekali; Kemacahaya; Taman Pinggiran Delima; Taman Wawasan; Taman Perkasa Fasa 1; Taman Perkasa Fasa 2; Taman Sri Nanding; Taman Putri (Venicehill); Rancangan Peringkat 1, 2 dan 3; Taman Perkasa Indah; Sungai Michu; Taman Impian Den; Felcra Semungkis; Sungai gahal; Taman Desa Pelangi; Taman Impian Langat; Taman Langat Ceria; Taman Desa Raya; Jalan Dusun Taman Bukit Raya; Kuarters Loji Langat; Sekolah Dusun Nanding; Lorong Serai 5; Kampung Bukit Kudang; Kampung Kenanga; Flat Sri Kundang Dusun Tua; Taman Titiwangsa; Kampung Sungai Kapor; Kampung Sungai Makau; Kampung Kenangan 18; Taman Indah Jaya; Lestari Indah; Taman Sungai Sering; Taman Orkid; Bandar Mahkota Cheras; Jalan Sungai Lalang; Kampung Pasir; Jalan Kacau; Kampung Sungai Pening-pening; Kampung Pasir Baru; PLKN Sungai Lalang; Rumah Murah Sungai Lalang; Taman Impian Semenyih; Taman Semenyih Ria; Taman Aik Ann; Taman Utama; Taman Hiew Piow; Kampung Baru China Semenyih; Taman Gembira; Taman Desa Semenyih; Taman Baiduri Jaya; Taman Semenyih; Taman Paling Jaya; Taman Manikavasagam; Pekan Semenyih; Kampung Sungai Buluh; seluruh Taman Sri Haneco; seluruh Industri Villa Raya; seluruh Taman Desa Mewah; seluruh Sunway Semenyih; seluruh Industri Kajang Jaya; seluruh Tasik Kesuma; PKNS Beranang; seluruh Taman Pelangi Semenyih; seluruh Beranang; Universiti Nottingham; seluruh Pekan Beroga.

Puspel Twitter update at 10:29am
@Hiphog Now water resume by stages and expect will fully recover by 12am (3/6). Thank you.

Water Supply Restored in Pandan Perdana

The water pressure has gone back to normal today. Water supply was restored two days ago actually but the pressure was low. It was better yesterday. I emptied my bowel today because of that. Nothing cleans as well as water. I am a happy camper. I have never gotten used to cleaning with toilet paper. Somehow it just never felt clean even after I have exhausted one whole roll.

The cloudy urine has cleared somewhat. But I am still tired. I think I may have drank a little too rapidly. My urine is too clear to be urine. Turned on the air condition in the room and tried to sleep at around 2.30pm but could not. Called Jocelyn to confirm with her that Wuan and I will be attending her wedding. Congrats auntie! Looking forward to seeing you all decked up. Called up a few friends from Penang to chat after that.

I am still tired now. Dang. I believe the weather has a part in this lethargy. I am looking forward to the weekend. Wuan and I have planned a trip up to Ipoh. We are going to hit two birds with one stone. One of them is to get Patches neutered. He turned 6 months old on May 1. The thought of Ipoh food is making me salivate. No, ngah choi kai (bean sprout chicken noodles) is not one of them. The rest… yum yum.

Syabas Bodoh

The water pressure has been low since Monday evening. I have been bathing in cold water from the water tank for the past 2 days. When I turned on the tap to wash the rice just now, nothing flowed out. Not even a drop. I had to wash the rice in the bathroom and cooked with water from the tank.

There is no announcement in the Syarikat Bekalan Air Selangor Berhad (SYABAS) website. I called the toll-free number (1 800 88 5252) several times and waited in futility for more than 20 minutes to speak to a customer service executive each time, only to be informed repeatedly by the automated voice answering system that all the executives are busy.

I can accept if water supply is disrupted by a burst pipe or upgrading works provided it is announced in the website or through recorded message when customers call the toll-free line. I can accept if water supply is cut if prior notice is given for me to store water for essential usage.

As I was typing this, I finally got through to the customer service executive who gave me a very generic reply that the water level in the reservoir is low, that she does not know when normal water supply will be resumed and that a water tanker will be sent to this area today. When I asked when and where the water tanker will be deployed, she said she does not know.

I need clean water to wash my catheter after emptying my bladder. This I need to do at least 5 times a day. I run the risk of urinary tract infections or further damage to my kidneys if I skip this routine due to the inability to clean the catheter. I can live without electricity but I certainly cannot survive one day without water. I need a contingency plan just in case this crisis drags on for a few more days.