The water pressure has been low since Monday evening. I have been bathing in cold water from the water tank for the past 2 days. When I turned on the tap to wash the rice just now, nothing flowed out. Not even a drop. I had to wash the rice in the bathroom and cooked with water from the tank.
There is no announcement in the Syarikat Bekalan Air Selangor Berhad (SYABAS) website. I called the toll-free number (1 800 88 5252) several times and waited in futility for more than 20 minutes to speak to a customer service executive each time, only to be informed repeatedly by the automated voice answering system that all the executives are busy.
I can accept if water supply is disrupted by a burst pipe or upgrading works provided it is announced in the website or through recorded message when customers call the toll-free line. I can accept if water supply is cut if prior notice is given for me to store water for essential usage.
As I was typing this, I finally got through to the customer service executive who gave me a very generic reply that the water level in the reservoir is low, that she does not know when normal water supply will be resumed and that a water tanker will be sent to this area today. When I asked when and where the water tanker will be deployed, she said she does not know.
I need clean water to wash my catheter after emptying my bladder. This I need to do at least 5 times a day. I run the risk of urinary tract infections or further damage to my kidneys if I skip this routine due to the inability to clean the catheter. I can live without electricity but I certainly cannot survive one day without water. I need a contingency plan just in case this crisis drags on for a few more days.