Kudos To Malaysia Airports


Spanking new lever for the toilet door.
Photo by Wuan.

Malaysia Airports gets two thumbs up for their responsiveness to my complaint regarding the faulty toilet lock at the Penang International Airport. To recap, I got trapped in the same toilet for PWD twice. Subsequently, I emailed a complaint to Cik Noor Hafiza Ruslan, Senior Executive of Corporate Communications for Malaysia Airports Holdings Berhad.

Encik Aznan of Malaysia Airports’ Terminal Operation Services called up several days later to apologize and discussed about my complaint. He later followed-up with an email informing me that they have rectified the problem of the faulty toilet lock at the Kuala Lumpur International Airport as well.

When we landed at the Penang International Airport last Thursday, I dragged Wuan along to check on that particular toilet. I am happy to report that the door knob has been replaced with a lever. Kudos to Malaysia Airports for the prompt action. It certainly will alleviate the apprehension should I need to use the toilets there the next time.

I have also sent an email to Malaysia Airports to commend them on their quick action in resolving this problem. It is a reflection of a responsible corporate citizen that is sensitive to the needs of its clients. I wish all corporations and authorities will emulate Malaysia Airports where accessibility issues of the PWDs are concerned.

Each time a valid complaint from a PWD regarding accessibility is looked into and addressed, it leads us closer to a truly barrier-free environment. This will allow us to integrate into society more effectively. Many PWDs possess the skills and desire but not the opportunities to contribute meaningfully. A barrier-free environment is the first step to liberating us from the all too familiar confines of our own homes or institutions.

7 thoughts on “Kudos To Malaysia Airports”

  1. I have always held the view that this is a great country despite its warts. Both you and Malaysiua Airports Berhad have justified that view. In spite of your personal problems you have been indefatigable in your struggle to make this a better country and MAB’s response shows that there is hope for a brighter future. Congratulations.

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