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Kudos To Malaysia Airports

October 3rd, 2005 - Monday


Spanking new lever for the toilet door.
Photo by Wuan.

Malaysia Airports gets two thumbs up for their responsiveness to my complaint regarding the faulty toilet lock at the Penang International Airport. To recap, I got trapped in the same toilet for PWD twice. Subsequently, I emailed a complaint to Cik Noor Hafiza Ruslan, Senior Executive of Corporate Communications for Malaysia Airports Holdings Berhad.

Encik Aznan of Malaysia Airports’ Terminal Operation Services called up several days later to apologize and discussed about my complaint. He later followed-up with an email informing me that they have rectified the problem of the faulty toilet lock at the Kuala Lumpur International Airport as well.

When we landed at the Penang International Airport last Thursday, I dragged Wuan along to check on that particular toilet. I am happy to report that the door knob has been replaced with a lever. Kudos to Malaysia Airports for the prompt action. It certainly will alleviate the apprehension should I need to use the toilets there the next time.

I have also sent an email to Malaysia Airports to commend them on their quick action in resolving this problem. It is a reflection of a responsible corporate citizen that is sensitive to the needs of its clients. I wish all corporations and authorities will emulate Malaysia Airports where accessibility issues of the PWDs are concerned.

Each time a valid complaint from a PWD regarding accessibility is looked into and addressed, it leads us closer to a truly barrier-free environment. This will allow us to integrate into society more effectively. Many PWDs possess the skills and desire but not the opportunities to contribute meaningfully. A barrier-free environment is the first step to liberating us from the all too familiar confines of our own homes or institutions.


Posts that may be related:


New in my other blogs:
Lemon Grass updated on 4 Mar 2010
Monkey updated on 2 Mar 2010

This entry was posted on Monday, October 3rd, 2005 at 21:28 and is filed under Accessible Toilets. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

7 Responses to “Kudos To Malaysia Airports”

  1. virgorat Says:
    October 3rd, 2005 at 22:36

    I have always held the view that this is a great country despite its warts. Both you and Malaysiua Airports Berhad have justified that view. In spite of your personal problems you have been indefatigable in your struggle to make this a better country and MAB’s response shows that there is hope for a brighter future. Congratulations.

  2. Peter Says:
    October 3rd, 2005 at 23:11

    virgorat,
    Everybody has a part to play in making this a great country. I am just doing mine. Thanks.

  3. lynnee Says:
    October 4th, 2005 at 09:55

    glad to hear that they took the complaint seriously. thumbs up!

  4. adriene Says:
    October 4th, 2005 at 17:34

    yay! well done on ur activism! and tabik to MAS on the quick response. do keep it up!

  5. Peter Says:
    October 7th, 2005 at 17:02

    lynnee,
    Indeed.

    adriene,
    It is MAB… Malaysia Airports. :D

  6. dobbs Says:
    October 14th, 2005 at 19:41

    Great news Peter. Kudos to Malaysia Airports as well! :)

  7. Peter Says:
    October 14th, 2005 at 19:56

    dobbs,
    Malaysia Airports gets all the credit for their fast response. :D