Of KLIA2 Aerobridges And The Disability Movement In Malaysia

When the disability movement in Malaysia does not speak in one voice, everybody becomes confused, disabled people themselves included. The issue of aerobridges at KL International Airport 2 (KLIA2) clearly shows the split.

Do disabled people need aerobridges to board planes at the KLIA2? Christine Lee, whelchair user and co-ordinator of the Barrier-Free Environment and Accessible Transport Group (BEAT) thinks it is needed and was quoted by Bernama as saying:

“The MAHB decision not to include aerobridges is a step backward and taken in the wrong direction,” she told reporters at a gathering attended by some 30 people with various disabilities to express their displeasure over this matter, here today.

“If underdeveloped countries can have aerobridges at their airports, why is Malaysia, which is a step away from developed nation status, regressing to third world infrastructure and service provision,” said Lee of the Barrier-free Environment and Accessible Transport (BEAT).

She added that aerobridges should and must be made a universal feature in all airport designs and developments.

(Disabled Community Pushes For Aerobridges At KLIA2 – August 20, 2011)

However, Anthony Thanasayan who is also a wheelchair user and Majlis Bandaraya Petaling Jaya (MBPJ) councillor opines otherwise as reported in The Star:

He said he personally did not think it necessary for the aerobridges to be installed as ambulifts could cater for the disabled.

“What’s wrong with using ambulifts? Able-bodied passengers don’t need the aerobridges,” he said, adding that he was more concerned with the toilet and ramp designs at the new low-cost carrier terminal.

(Disabled group insists on aerobridge at new KLIA2 terminal – August 21, 2011)

Who should Malaysia Airports, and for that matter, the government and all other infrastructure providers, listen to? One party says we need aerobridges which is not only a convenience for disabled people but also to senior citizens, pregnant women, children and adults with prams. On the other hand, the other party says that ambulifts are sufficient.

Anthony was further reported to have argued against the use of aerobridge in Free Malaysia Today:

Thanasayan, a disabled himself felt that aerobridges were too expensive a commitment.

He suggested instead the use of the portable ambulifts in airports.

“The ambulift is more suitable as it is portable.

“Having an aerobridge will increase cost for passengers by 20%.

“It is unfair to shift the cost to able-bodied passengers.

“I have been carried up into planes in the US because the smaller airports does not have aerobridges and ambulifts,” said Thanasayan, who is the president of Petpositiev and an activist for the disabled community.

(‘Inconsiderate’ MAHB, Air Asia slammed – August 20, 2011)

This disagreement cannot come at a worse time, especially when the public and private sectors are beginning to warm up to the concept of right of access to the built-environment for disabled people. This right is recognized in the Persons with Disabilities Act 2008 and clearly stated in Clause 26 (Access to public facilities, amenities and services and buildings) and Clause 27 (Access to public transport facilities).

Access for disabled persons should not be exclusive, meaning, as far as possible, we do not advocate for special or separate facilities. This is where universal design comes in. This concept promotes that the built-environment and products are made accessible and usable to both non-disabled people and disabled people.

The importance that the Malaysian government accords to universal design is reflected in the formation of the Universal Design and Built Environment Committee (Jawatankuasa Reka Bentuk Sejagat Dan Alam Bina) under the National Council for Persons with Disabilities (Majlis Kebangsaan Bagi Orang Kurang Upaya).

The National Council was constituted under Clause 3 of the Persons with Disabilities Act 2008 and is chaired by the Minister of Women, Family and Community Development. Unfortunately, the same National Council did not make the effort to ensure that the facilities at KLIA2 are inclusive and universally usable.

Aerobridges are a good example of universal design. It provides convenience to all categories of passengers boarding and disembarking from aircrafts irrespective of weather. Wheelchair users can go right to the boarding door before transferring to a boarding chair to get into the plane. Likewise, senior citizens and non-disabled adult passengers with children, prams and luggages in tow can walk right up to the boarding door without having to heave kids and luggages up the boarding stairs.

To answer Anthony’s question of “What’s wrong with using ambulifts?” My answer is that there is absolutely nothing wrong in using ambulifts for boarding in airports that do not have boarding bridges. However, in the case of KLIA2, it is built from the ground up and “provisions have been made in the design of the terminals at the new low cost carrier terminal, the KLIA2, to accommodate the installation of aerobridges, if required at any time by AirAsia group or other low cost carriers (LCCs).” (The Star – New LCT designed to enable installation of aerobridges – July 15, 2011). So why not install the aerobridges for the convenience and safety of everyone?

Acording the a statement by Malaysia Airports dated July 15, 2011 with the heading No Aerobridges At KLIA2 To Cater For AirAsia’s Requirement, it was mentioned that aerobridges are mandatory for airlines in other countries in the region. A calculation of the cost per passenger for the usage was also furnished.

Airports in other countries in the region make it mandatory for airlines to use aerobridges where provided, in order to enhance passenger convenience, safety and security. Should the airlines choose not to use aerobridges, they then have to park the aircraft in a remote position and bus the passengers to the terminal. AirAsia had explained that they use aerobridges at these other countries as they are compelled to adhere to the regulatory requirements at these airports, as no exemptions are given.

Based on AirAsia’s decision not to use aerobridges at klia2, the terminal for LCCs, even during inclement weather or for long haul operations, the terminal is being constructed without the installation of aerobridges and instead ramps will be provided. As AirAsia and AirAsiaX would be the major airlines at klia2, it may not be worthwhile to incur the cost if the aerobridges are not going to be used. However provision has been made in the design of the terminal to accommodate the installation of aerobridges, if so required at any time, by AirAsia group or any other LCCs. Discussions will be held with other LCCs as well on their requirements.

The current charge to the airline for the use of the aerobridge is RM85.00 per usage. Based on a full A320 aircraft carrying 180 passengers for both arriving and departing flights, the cost of using the aerobridge works out to be less than 25 sen per passenger. This makes Malaysia Airports’ charge for the aerobridge the lowest in the region.

Malaysia Airports has continually received numerous feedbacks from the public requesting that all airlines be required to use aerobridges in order to avoid inconvenience to passengers. Tan Sri Bashir added, “As such, we will continue to engage AirAsia and AirAsiaX, as well as other airlines to look into the possibility of further aligning their operations to the needs of passengers.”

If other countries are already imposing the mandatory use of aerobridges, why are we arguing against it here? It is a matter of regulatory requirements at those airports and airlines have no choice but to comply. The costs are passed down to passengers in the form of airport tax and passengers using those airports have no issue with it.

In the case of aerobridge charges at KLIA2, is 25 sen per passenger an excessive amount for a measure of convenience and safety, irrespective of whether one is a disabled person or not? I find it very surprising for Anthony to say that it is unfair for non-disabled passengers to bear the cost of providing such facilities to disabled passengers in Malaysia. Each and every passenger in the countries where aerobridge is mandatory has to pay for the usage and it is not due to providing for the needs of disabled passengers but by the force of regulation.

Malaysia have similar regulations as stated by the Malaysia Airports statement. Why then is it so different in Malaysia that disabled people are singled out and blamed should such charges be imposed? It is a regulatory requirement and has nothing to do with whether the facilities are for disabled passengers or otherwise. Therefore, the issue of passing on the cost to non-disabled passengers is untenable and without basis.

What is disappointing is that exemption is given to AirAsia and other low-cost carriers that are currently operating at KLIA-LCCT and will be operating at KLIA2 to not use aerobridges. This is at the expense of security, convenience and safety of passengers in addition to imposing a great inconvenience to disabled passengers who have to depend on ambulifts for boarding failing which we have to be bodily carried up the narrow boarding stairs. This is dangerous in many aspects, for the passenger and the crews carrying the passenger.

Malaysia Airports further stated that ramps will be provided in place of aerobridges. It was not elaborated what kind of ramps these were and whether wheelchair users can independently ascend these ramps. One point I have to wholeheartedly agree with Christine is that Malaysia is very close to becoming a developed nation but has unfortunately regressed to becoming third world again by this act of not using aerobridges, especially for a modern airport such as the KLIA2 that is being built at a cost of RM2bil and will become operational by the fourth quarter of 2012.

The issue of aerobridges is not limited only to KLIA2. It involves all major airports in the country where low-cost carriers fly to, like Penang and Kota Kinabalu. Malaysia Airports must seriously consider the views of all stakeholders in this matter as it involves the comfort, convenience and safety of passengers using the airports under its management.

At the same time, disabled advocates should take a step back to see what damage the aerobridge debacle has done to the disability movement in Malaysia. I am very concerned with the disunity displayed when confronted by major issues such as this. It is as if the head knows not what the tail is doing. If we cannot speak in one voice convincingly, no one will ever take us seriously again.

Engaging in one-upsmanship where disability issues are concerned benefits no one. In the end, the disabled community as a whole loses and suffers the consequences of disabled advocates cancelling each other out with contradictory statements.

I sincerely urge Christine and Anthony, as leaders of the respective groups, to come together to trash out the differences and come out with a common statement in this issue for the sake of all disabled people in Malaysia. Please take to heart the very apt Malay proverb: Bersatu teguh, bercerai roboh (United we stand, divided we fall).

Rights of disabled people to be taken care of: The Star – August 18, 2008

There was a time when I would get all upbeat over such news in the mainstream media. Now, whenever I read about the government’s plans to alleviate the problems faced by disabled people, I get all skeptical. I have heard one too many empty promises made by politicians on such matters. I have also seen one too many leaders of disabled people’s organizations (DPOs) who sit in high-powered committees but do nothing to advocate for the rights of disabled people.

Nevertheless, I applaud Minister of Women, Family and Community Development Datuk Dr. Ng Yen Yen for realising that Malaysia needs to shift from the charity-based model to a rights-based one where the issues of disabled people are concerned. The charity-based model demeans the dignity of disabled people by reducing them to positions of passive recipients whose fate are dependent on the generosity of the benefactors.

Given a choice, disabled people do not want to be given fishes all the time. We want to learn to fish to be self sufficient. We want to be the master of our destiny. No man should decide how another person should live his life. Disabled people must be allowed to decide for themselves how they want to live their lives.

Disabled people must be given the same opportunities as everyone else to live life as independently as possible. Such independence is impossible at the moment because of all the physical barriers in the environment as well as the prejudices against disabled people.

Although I may have my skepticisms, I really hope am wrong and that with the formation of the National Council for Persons with Disabilities the government and the representatives of disabled people will work towards restoring the rights of disabled people in Malaysia. The members of the council, especially disabled persons, should speak out without fear or favour on all issues affecting the community.

I see some familiar faces of wheelchair users in the council, namely, Sia Siew Chin of Beautiful Gate Foundation for the Disabled, Anthony Arokia of the Persatuan Mobiliti Selangor dan Kuala Lumpur. They must always remember that they are not representing themselves, their organizations or people with disabilities such as theirs only but all disabled people and especially people with very severe disabilities.

They must put the interests of all disabled people in Malaysia above that of their own. They must not abuse their positions for self-benefit and the benefit of their respective organizations only. Most of all, they must understand what rights are as opposed to privileges and advocate accordingly.

Disabled people in Malaysia have been marginalized for so long that many have come to see charity as God-sent. Many disabled people’s organizations are also charity-based because it is easier to appeal to the goodwill of society to provide for their members than to get the government to play their part by supporting the needs of their members.

The government has a duty to ensure that disabled people have equalization in opportunities in all aspects and provide the necessary social support to achieve such means. By that I do not mean the various allowances given out by the government to disabled people. Money is not everything. The built environment and the public transport system must cater to the needs of disabled people so that they will have opportunities participate in activities of society.

Those two are areas that the government has failed to deliver despite numerous promises by different ministers during the past two years. Without an accessible built environment and public transport system, disabled people will continue to be trapped in our own homes. Therefore, my yardstick to judge the effectiveness of the National Council for Persons with Disabilities is whether they can resolve the two long outstanding issues in the immediate future. Five years is a reasonable timeframe to ensure that the government deliver the most basic of those facilities. Can the council uplift disabled people from the pathetic situations that they are in now? Time will tell.

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Monday August 18, 2008
Rights of disabled people to be taken care of

THE Persons with Disabilities Act 2008 has been gazetted and came into force on July 7. This is the first rights-based legislation for people with disabilities (PWD).

“With the enforcement of the Act, PWDs will be able to enjoy better public transport facilities, amenities and services.

“They will also have equal opportunities to health, education, information, communication and technology, habilitation and re-habilitation, improved employment opportunities as well as sports, leisure and cultural life,” said Women, Family and Community Development Minister Datuk Dr Ng Yen Yen.

“At this point, it is too early for us to assess the effectiveness of the Act.

“Issues affecting the development and well-being of PWDs are cross- cutting, from rehabilitation to housing and social safety.

“Therefore, the responsibility to ensure the PWDs enjoy the rights enshrined in the Act has to be shared by all.

Fight for our rights: Dr Ng (fourth from right) and the rest of the team in the National Council for the People with Disabilities.

“The ministry and the National Council for Persons with Disabilities established under this Act will have to play a crucial role to address and bring foward issues affecting PWDs,” said Dr Ng at the first council meeting recently.

She added the council would oversee, co-ordinate and evaluate the implementation of the National Policy and National Plan for Action relating to PWDs.

Dr Ng said Malaysia had moved from charity-based to rights-based to address the issues affecting PWDs. The Department of Social Welfare was committed to the cause of ensuring full participation of PWDs into society.

“The department had introduced rights-based programmes such as Disability Equality Training and Independent Living to PWDs.

“Community-based rehabilitation is promoted and further strengthened to provide early intervention, rehabilitation and training for PWDs in their own community.

“So far, the welfare department supports 379 community-based rehabilitation centres, benefiting 12,000 PWDs,” said Dr Ng.

Until May, there were 229,325 PWDs registered with the Welfare Department.

This figure was way too low for the World Health Organisation estimate of between 5% and 10% of the population.

Going by that estimate, Malaysia should be registering 1.3 to 2.6 million PWDs. Dr Ng urged those who had not registered to do so.