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Free parking in the city for the disabled: The Star – January 16, 2010

January 18th, 2010 - Monday

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Saturday January 16, 2010
Free parking in the city for the disabled

GOOD news for the disabled, the Penang Municipal Council (MPPP) is giving them free parking in the city.

This is the first time the state government is offering such a privilege – making it the second state in the country to implement the facilities.


For the disabled: One of the reserved parking lots in the city.

The move was an effort by the council to be create a caring and disabled friendly society.

MPPP financial management subcommittee alternate chairman Tan Hun Wooi said special passes would be issued to disabled folk except for those who were blind and deaf.

He said the application for the special pass, valid for a year, was now available at the MPPP office.

To obtain the free pass, applicants have to produce photostat copies of their MyKad, disabled persons’(OKU) card, two passport-sized photographs, motor vehicle registration card, driving licence and a letter verifying the caretaker.

Registration can be done at Komtar, 15th floor. For further details, call 04-2592130.

He also said the council would not hesitate to issue summonses for vehicles that were parked at lots reserved for the disabled.

Currently, there are 15 such lots in the inner city and the council will be working with organisations for the disabled to come up more such parking lots elsewhere in the city.

Society of the Orthopaedically Handicapped Malaysia (POCAM) president Assoc Prof Dr Tiun Ling Ta said the move was noble.

However, he said, there was a need for better enforcement to prevent parking lots designated for the disabled from being used by unscrupulous drivers.

Asia Community Service Centre (ACS) executive director Khor Ai-Na described the move as “good and timely”.

She said the special passes for the disabled would also reduce the hassle the handicapped drivers face getting to the parking meter to insert their coins.

Society of The Disabled Persons Penang president Teh Lay Kuan lauded the move and urged the public not to park at reserved parking lots for the disabled.

“The reserved lots are there for a reason and I hope the public will be more considerate,” she said.


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Death Trap For Wheelchair Users At Ayer Keroh RSA

February 7th, 2009 - Saturday

PLUS General Manager of Corporate Communications Puan Khalilah Talha at the Real Roundtable 2006
PLUS General Manager of Corporate Communications Puan Khalilah Talha at the Real Roundtable 2006.

Back in 2006, I sat through a presentation by PLUS General Manager of Corporate Communications Puan Khalilah Talha titled Voluntary Corporate Compliance at The Real Rountable (Real Access for Life). The event was organised by the Kementerian Pembangunan Wanita, Keluarga dan Masyarakat in conjunction with the International Day of Disabled Persons to discuss about the barriers faced by disabled people in society.

PLUS presentation at real Roundtable
PLUS presentation on accessible facilities at rest stops at the Real Roundtable 2006.

The presentation specifically touched on the accessible facilities already constructed at the rest areas and plans to include such facilities in rest areas without them. I referred back to the conference pack and found amongst the presentation, a slide that proclaimed “dedicated handicapped restrooms” at the expressway’s rest and service areas were MS 1184 compliant. Malaysian Standard MS 1184 is the Code of Practice on Access for Disabled Persons to Public Buildings. At that time, I did not have a driving license yet and a newbie to the advocacy moment. I was thoroughly impressed by the progressive attitude of PLUS with regards to accessible facilities at the rest areas.

Ramp with steep gradient at Tapah Rest and Service Area northbound
Ramp with steep gradient at Tapah Rest and Service Area northbound.

For the past year or so, Wuan and I have been travelling up to Ipoh and Penang rather frequently using the North South Expressway. We would usually break our journey at Tapah Rest and Serivce Areas to use the toilet and for some light snacks. PLUS Expressways Berhad had put up signs to indicate accessible facilities at these places, namely parking spaces, ramps and toilets for the convenience of disabled people.

Accessible parking space at Tapah Rest and Service Area northbound
Accessible parking space at Tapah Rest and Service Area northbound.

It was during those trips that I discovered most of the accessible facilities were not in compliance with MS 1184. Ramps were mostly too steep. Fittings in the toilets were at the wrong places. Accessible parkings were not usable and mostly occupied by vehicles not entitled to the facilities. Wheelchair users should be able to use accessible facilities independently but those available at the rest areas were otherwise. Even if I could or wanted to, I would not be able to move conveniently around these places without assistance. Truly, it was a case of “indah khabar dari rupa.”

Parking space that is too narrow for disabled people at Simpang Pulai lay by southbound
Parking space not suitable for disabled people at Simpang Pulai lay by southbound.

When we went to visit my third paternal aunt in Melaka last week, we stopped at the Ayer Keroh Rest and Service Area. The food court and toilets were built on land elevated above the car park. The only way to get to the buildings for me were by way of a series of ramps. There was a yellow signboard with the wheelchair logo. just by the ramp.

Parking spaces and ramp at Ayer Keroh Rest and Serivce AreaParking spaces and ramp at Ayer Keroh Rest and Serivce Area southbound.

The ramps at the Ayer Keroh RSA do not comply with MS 1184. In fact, the section from leading to the road is a potential death trap for wheelchair users descending the ramps. The gradient was simply too steep even for assisted descent. Ramps should not have a gradient steeper than 1:12, meaning for every 10cm rise, the length of the ramps should be 120cm in length. Outdoor ramps are recommended to have a gradient of 1:15. A good ramp is one that a wheelchair user can ascent or descent effortlessly and independently.

Ramp at Ayer Keroh Rest and Serivce AreaRamp at Ayer Keroh Rest and Serivce Area southbound.

Wuan got me up the ramp after much huffing and puffing. The ramps connecting the various buildings were no better and do not comply with MS 1184. The accessible toilets were located in either the gents or ladies. Wuan had to accompany me into the gents accessible toilet to assist me. Ideally it would have been better to have separate accessible toilets to avoid embarassment should the personal assistant of the wheelchair user is of the opposite gender.

Ramp at Ayer Keroh Rest and Serivce Area food courtRamp at Ayer Keroh Rest and Serivce Area food court southbound.

The accessible toilet inside the gents was locked. Wuan checked the accessible toilet in the ladies. It was locked too. We had to wait for the cleaner to unlock it. I had to quickly do what I wanted to do in there as it reeked of urine. That must have been the most torturous 10 minutes in an accessible toilet for me ever.

Ramp at Ayer Keroh Rest and Serivce Area food courtRamp at Ayer Keroh Rest and Serivce Area food court southbound.

When it was time to get back to the car, I checked with a Propel staff if there was an easier way down. Apparently, that ramp was the only way. I had a feeling Wuan would not be able to assist me down the steep ramp. Two of the staff from Propel offered to help me descent to the car park. Even so, they had problems trying to hold my wheelchair from rolling down. I would not be able to go down the ramp by myself unless I had a death wish.

Being helped down the ramp at Ayer Keroh Rest and Service AreaBeing helped down the ramp at Ayer Keroh Rest and Service Area.

The wheelchair signboard indicating the ramp is misleading. That is neither a functional ramp nor a safe one to use. PLUS must ensure that accessible facilities bearing the wheelchair logo comply to MS 1184. Building a ramp and putting up a signboard with a wheelchair logo does not necessarily make it usable by disabled people. The ramp must be of the correct gradient, length, surface and fitted with handrails of the proper diameter.

Being helped down the ramp at Ayer Keroh Rest and Service AreaBeing helped down the ramp at Ayer Keroh Rest and Service Area.

Likewise PLUS’ responsibility does not end at allocating accessible parking spaces. The company must also ensure that these facilities are used only by people who are entitled to it. There is really no point in putting up signboards indicating parking for disabled people and then allow every Tom, Dick and Harry to park there when none of the occupants of the vehicles are disabled people. Of all the times that I have stopped at the Tapah Rest and Service Area, I could not park there as it was occupied by vehicles not entitled to park there.

The steepest section of the ramp at Ayer Keroh Rest and Service AreaThe steepest section of the ramp at Ayer Keroh Rest and Service Area.

PLUS still have much room for improvement in providing accessible facilities at rest stops and lay-bys. It would be good for it to engage the services of access officers to do an audit on existing facilities and advice it on future upgrading. This is to ensure that the facilities are truly MS 1184 compliant and fully functional and safe to use by disabled people.


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Response From Jusco Taman Maluri

January 15th, 2009 - Thursday

Two days ago, a Cik Sharifah from Jusco Taman Maluri Shopping Centre called in response to my complaint regarding the facilities for disabled people. I did not pick up the phone. She left a voice mail. I called back.

Inconsiderate driver of car WLC 5702 and WNY 8347 stealing parking space for disabled people at Jusco Taman Maluri Shopping Centre
Drivers WLC 5702 and WNY 8347 abusing parking spaces for disabled people at Jusco Taman Maluri.
Photo by Wuan.

I stressed on the need to ensure that the accessible parking are made available only to disabled people and not to every inconsiderate Tom Dick and Harry. At the same time, I questioned her about the purpose of the Priority Cashier Lane at the supermarket when disabled people, senior citizens and pregnant women still have to follow the queue like everyone else.

Jusco Kinta City Shopping Centre Priority Cashier Lane
Jusco Priority Cashier Lane at Kinta City Shopping Centre.
Photo by Wuan.

She did not give a definitive answer to the two issues that I brought up except to say that they will look into it and improve their service to customers. I told her that I will complain again if I still face the same problems the next time I am there.

Update: January 16, 2009
A Cik Aniza from Jusco Taman Maluri called just now regarding the Priority Cashier Lane. Apparently, she is with the store while Cik Sarifah who called earlier is in charge of the shopping centre. Shortly after she called, a staff from AEON careline called to check if anyone contacted me regarding the Priority Cashier Lane matter. In fact, after Cik Sharifah called me the other day, Yvonne from AEON Careline called to check if anyone called me regarding the abuse of accessible parking the next day. Hats off to Jusco and AEON Careline for the response. Now lets hope they will carry through by ensuring the facilities for disabled people are not abused.

Update: January 17, 2009
A Miss Khor from Kinta City Shopping Centre called regarding the accessible parking. She informed me that the shopping centre has allocated 4 accessible car park at Level 2 in the multi-storey car park. I will check it out when I am in Ipoh next week. I am impressed by AEON Careline’s response to the issues I brought up. Miss Yvonne of AEON Careline has been calling to verify if the respective Jusco stores and shopping centres have contacted me. Did I say I am impressed with their customer service? That aside, lets see if my complaints have been addressed the next time I visit them.


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